PRODUCT MEDIA - EVENT - MARKETING
Elgiganten webshop
On this page you will find a range of branded items for internal and external use that are designed to communicate and empower the Elgiganten brand.
If you do not find what you are looking for, you are more than welcome to contact IDÉ House of Brands who will help you further with your inquiries at elkjop@idegroup.no.
Contact us
If you have questions about the webshop or how it works, you are welcome to contact us at elkjop@idegroup.no.
IDÉ House of Brands
Key account manager
Kjersti Brennbakken
kjersti.brennbakken@idegroup.no
Webshop coordinator
elkjop@idegroup.no
FAQ - how can we help you?
We have collected common questions and thoughts that may arise. See if you can find the answer to your question here already. Otherwise, you are more than welcome to get in touch!
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Why did I not recieve the whole order?
If you have ordered both stock items and on demand products, your order will be delivered in parts. Our stock items are sent from our warehouse and on demand products are sent as soon as they have been printed with your logo.
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How long is the delivery time?
It depends on what you have ordered in the webshop. Stock items ordered before 10am are dispatched the same day. Stock items ordered after 10 am are dispatched the next working day.
On demand products have a delivery time of up to 20 working days.
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Can I return products?
If for some reason you need to return products, you need to contact us no later than one week after you receive the delivery. Based on the reason, we consider whether a return is possible. On demand products cannot be returned.
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What do I do if I need to do a claim?
If you have received a product that is broken or that you would like to claim for any reason, please contact us. Please add order number, reason and pictures in the mail.